Privacy Policy

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Effective Date: July 5, 2026
Owner: Paoletta Insurance Agency (“Paoletta,” “we,” “us,” “our”)
Contact: Burbank, California
Phone: 818-842-2588
Email: marlen@paolettainsuranceagency.com

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, the “Site,” request quotes, purchase insurance, schedule appointments, submit forms, communicate with us by SMS/MMS, or otherwise interact with Paoletta Insurance Agency.

By using our Site or services, you consent to the practices described in this Privacy Policy.

 This Privacy Policy applies to all individuals and entities who interact with our Website and services, regardless of their location. It encompasses the collection, use, and disclosure of personal information by the Paoletta Insurance Agency and its affiliates, subsidiaries, service providers, and authorized partners, where applicable.

Through your interaction with , you may engage in activities where additional or separate privacy notices are presented. Those notices will apply in conjunction with this policy to the extent of any inconsistencies.

It is important that you read this Privacy Policy carefully to understand our practices related to your information.

Through your interaction with Paoletta Insurance Agency, you may engage in activities where additional or separate privacy notices are presented. Those notices will apply in conjunction with this Privacy Policy to the extent applicable. If there is any inconsistency between a separate privacy notice and this Privacy Policy, the more specific notice will apply to that particular interaction.

 Paoletta Insurance Agency is an authorized agent of Farmers Insurance Group. We provide Auto, Home, Life, Commercial, and related insurance services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website or agency.

We may collect the following categories of information:

Personal Information: Name, address, phone number, mobile phone number, email address, date of birth, driver’s license information, Social Security number when required for quoting or underwriting, and other information you provide to us.

Insurance Information: Policy numbers, claims history, property details, vehicle details, household information, business information, beneficiary information, and other information needed to quote, service, or maintain insurance policies.

Financial Information: Payment method, billing information, bank or card details, if applicable. Payment information is usually handled directly by Farmers Insurance Group or authorized vendors.

Digital Information: IP address, browser type, device information, cookies, website usage patterns, form submissions, and similar digital activity.

Communication Information: Emails, phone call details, text message consent status, SMS opt-in status, consent records, messaging preferences, appointment requests, quote requests, and other communications you send to us.

 We use your information to:

Provide insurance quotes, applications, and services;

Service and maintain policies with Farmers Insurance Group;

Communicate with you by email, phone, SMS, MMS, or text message, with your consent where required;

Schedule and confirm appointments;

Respond to quote requests, customer service requests, and policy questions;

Send insurance quote follow-ups, policy review reminders, renewal follow-ups, appointment reminders, customer care messages, billing or account-related inquiries, documentation requests, and marketing messages related to insurance products and services;

Process payments through authorized third-party vendors;

Assist with claims and customer service requests;

Meet legal, regulatory, underwriting, and compliance requirements;

Improve our website, customer service, and communication processes.

May collect your mobile phone number, SMS opt-in status, consent records, messaging preferences, and related information when you choose to receive text messages from us. This information may be collected when you submit an online form, request an insurance quote, communicate with us, or otherwise provide consent to receive SMS/text messages.

If you have opted in to receive SMS/text messages from the Paoletta Insurance Agency, you may receive messages related to insurance quotes, policy review reminders, renewal follow-ups, appointment reminders, customer care, billing or account-related inquiries, documentation requests, and marketing messages related to insurance products and services, including home and auto insurance bundle quote opportunities.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or contact us at 818-842-2588 or marlen@paolettainsuranceagency.com. Consent to receive SMS/text messages is not a condition of purchase.

When collecting personal information, particularly for activities that involve telephony services such as SMS/MMS messaging, we adhere to stringent consent requirements. Explicit, informed, and unambiguous consent is obtained from all individuals prior to the collection of their personal data. This includes clear and conspicuous opt-in mechanisms for marketing communications and any telecommunication activities, ensuring compliance with regulatory standards set forth by bodies such as the CTIA, TCPA, and GDPR.

In certain circumstances, we may require your express written consent, particularly for automated messaging campaigns and any data-sharing activities that fall under strict regulatory frameworks. Your consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, please contact us using the information provided in the “Contact Information” section of this policy.

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, and regulatory obligations. Your continued use of the Website and the Service constitutes your acceptance of any modifications to this policy. Notice of any significant updates will be provided through a prominent notice on our website or through direct communication channels.

Phone numbers provided for SMS opt-in will remain confidential and will not be shared with any third parties.

By using ’s services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and any other agreements that govern your use of our services.

 We may share your information only as permitted by law and consistent with applicable compliance standards:

With Farmers Insurance Group and its affiliates for underwriting, servicing, billing, policy administration, and claims handling;

With authorized third-party service providers, including quoting platforms, communication providers, CRM systems, payment processors, website providers, and other vendors who assist in delivering our services;

As required by law, regulation, subpoena, court order, government request, or regulatory authority;

To protect against fraud, unauthorized transactions, security incidents, or suspected illegal activity;

With your consent or at your direction.

We do not sell your personal information.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties for their marketing or promotional purposes.

 If you are a California resident, you may have the right to:

Know what categories of personal information we collect, use, disclose, and share;

Access a copy of your personal information;

Request deletion of personal information, subject to legal, contractual, regulatory, and insurance-related obligations;

Opt out of the sale of personal information, although we do not sell personal information;

Not be discriminated against for exercising privacy rights.

To exercise these rights, contact us at marlen@paolettainsuranceagency.com or call 818-842-2588.

 Our website may use cookies and similar technologies to improve user experience, analyze website traffic, understand visitor activity, and improve functionality.

You may disable cookies in your browser settings, but some website features may not function properly.

 We implement reasonable safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, loss, or alteration.

However, no online system, website, or electronic transmission is 100% secure. We encourage you to use strong passwords, protect your devices, and safeguard your personal information.

 This Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. 

By submitting information online, you consent to receive communications and records electronically to the extent permitted by law and the federal E-SIGN Act.

You may contact us if you need assistance receiving information in another format.

We retain personal information only as long as necessary to provide services, meet legal and regulatory requirements, support Farmers Insurance Group business needs, resolve disputes, prevent fraud, and maintain business records.

Our Site may contain links to third-party websites, carrier portals, forms, payment processors, calendars, maps, communication platforms, or other tools.

We are not responsible for the privacy practices, content, or security of third-party websites or services. Please review their privacy policies before providing information.

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, and regulatory obligations.

Updates will be posted on this page with the updated Effective Date above. Notice of significant updates may be provided through a prominent notice on our website or through direct communication channels, where appropriate.

Your continued use of the Website and services constitutes your acceptance of any modifications to this Privacy Policy.

By using Paoletta Insurance Agency’s services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and any other agreements that govern your use of our services.

For questions, privacy requests, or assistance with SMS/text message preferences, contact:

Paoletta Insurance Agency
Burbank, California
Phone: 818-842-2588
Email: marlen@paolettainsuranceagency.com